Saint Vincent's commitment to residents is as follows:
- To provide the resident with appropriate information regarding his/her diagnosis, prognosis, treatment and treatment alternatives in order that he/she may make informed decisions affecting his/her health.
- To promote resident involvement in his/her care plan and to promote independence.
- To provide all residents with equal access to health care regardless of economic status, sex, race, colour, creed, disease process, national origin, religion, source of payment or ethical or political beliefs.
- To provide for the spiritual well-being of the resident.
- To provide for the spiritual needs of the resident that nourish, strengthen and express faith.
- To treat all residents with consideration and respect.
- To respect the privacy of all residents.
- To encourage the resident to retain his/her individuality and not be judged for his/her decisions.
- To provide sensitive and knowledgeable caregivers who will maintain a sense of hopefulness and who will attempt to understand resident needs when discussing illness, injury and/or facing death.
- To provide all residents with standards of care which meet Accreditation standards and professional standards of the respective health care providers' professional associations.
- To maintain the confidentiality of the health care records and any other information relating to the resident.
- To focus on the quality of life in providing support and care to the resident.
- To accept that all residents are unique and that their unique needs must be identified, recognized and understood.
- To assist, encourage the resident to exercise his/her rights as a citizen: this may include grievances and/or recommended changes in policy and services of the Home, free from restraint, interference, discrimination or reprisal.
- To be informed of his/her legal rights upon request.
- To be encouraged to manage his/her own personal finances and affairs or delegate this responsibility to a person of his/her choice.
This commitment to residents shall be made available to the family and/or guardian when the resident is cognitively impaired. The appropriate designated individual or agency shall act on the resident's behalf.